Privacy Policy
Last updated: January 2026
Standfast Tree Services (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, request services, or contact us.
1. Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our arborist and tree services, including:
- Name
- Phone number
- Email address
- Property address or service location
- Details about trees, sites, or services requested
- Photographs of trees or sites (where provided)
- Website usage data (IP address, browser type, pages visited)
We do not collect sensitive information unless required by law or with your explicit consent.
2. How We Collect Personal Information
We collect information when you:
- Submit an enquiry or request a quote
- Call, email, or message us
- Complete forms on our website
- Engage our services
- Interact with our website via cookies or analytics tools
3. How We Use Your Information
Your personal information is used to:
- Respond to enquiries and provide quotes
- Deliver arborist, tree removal, pruning, stump grinding, and related services
- Prepare arborist reports or documentation
- Communicate about bookings, safety, or service updates
- Improve our website and customer experience
- Meet legal, insurance, and compliance obligations
We do not sell or rent your personal information.
4. Disclosure of Personal Information
We may disclose personal information to:
- Employees and subcontractors directly involved in service delivery
- Local councils or authorities (where required for approvals)
- Insurers, professional advisers, or regulators
- Service providers such as website hosting, analytics, or email systems
All third parties are required to handle information securely and lawfully.
5. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Understand website traffic and usage patterns
- Improve site performance and content
You can disable cookies via your browser settings, though some features may not function correctly.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including secure systems and limited access controls.
7. Access and Correction
You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe, subject to legal requirements.
8. Complaints
If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.